One of UK's Largest Suppliers

About Us This web site is owned and operated by RO World Ltd who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.

We are purely internet based which has great savings on staff/offices etc. This saving is passed onto you "the customer" to give the best possible prices.

RO World UK

Our Contact details:
sales@ro-world.co.uk
Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept Paypal payments.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping And Handling We deliver your item as soon as possible! Order by 1pm on a working day (Monday to Friday) and we will deliver your order next working day or on the odd occasion within 2 working days, though this is very rare.

We deliver our items Via Interlink couriers or Royal Mail "recorded delivery" with full tracking - items will require a signature on delivery.

Any damaged or missing items will need to be reported to us via email within 24 hours of delivery. We cannot honour any claims outside of this timescale.

Delivery cost is calculated on total order value - we make no profit on delivery as this is calculated at approx Interlink courier charges to us. We have used many couriers and find Interlink to be the most reliable.

Shipping costs;
£0 - £50 = £4.95
£51-£100 = £6.95
£101 - £150 = £8.95
Free over £150.00

We want you to get the best possible deal - It actually cost's us over £10.00 to send an RO unit.



You must ensure someone is available on the day of delivery to accept the goods. We recommend that delivery is to a place of work or other establishment that guarantees someone is available to take delivery

We reserve the right to make a re-delivery charge should the courier fail to complete delivery due to the recipient being unwilling or unable to take delivery of the products.

Any damaged or missing items will need to be reported to us via email within 24 hours of delivery. We cannot honour any claims outside of this timescale.
Delivery Schedule We deliver your order right away. We will normally send your order to you the very next day if ordered before 1pm. International orders are generally received in 3-4 days.

You must ensure someone is available on the day of delivery to accept the goods. We recommend that delivery is to a place of work or other establishment that guarantees someone is available to take delivery

We reserve the right to make a re-delivery charge should the courier fail to complete delivery due to the recipient being unwilling or unable to take delivery of the products.

Any damaged or missing items will need to be reported to us via email within 24 hours of delivery. We cannot honour any claims outside of this timescale, if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

Track Your Order Here...
Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Credit Card Security When the order is placed at our website, card numbers are encrypted using 128 bit encryption using paypal security They are not held in clear text on any web site.
Guarantee We guarantee your satisfaction. <All of our products come with a 30 day no quibble guarantee.>
Reaching Us If you need to reach us, please email us using the link on the store page,
Privacy Policy RO World do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive.

You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.

Any goods returned should be in saleable condition.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.

Returns Policy.

This policy does not affect any statutory rights you may have (such as consumer rights under the Consumer Protection (Distance Selling Regulations 2000).

We are happy to accept all returns providing item is in re-sale condition.
also;

1. item is returned within 30 days of sale date.
2. item is returned unused and in original packaging.
3, you take responsibililty for the postage back to us.

If item is sent to us in a non resale condition then we are not bound to refund for the item and as such my hold item until cost of re-delivery is paid.

All questions to sales@ro-world.co.uk
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